Starting A Claim
If you have been involved in a serious accident resulting in personal injury or if your home or business has suffered a loss, we are here to help and are standing by to assist you 24 hours a day, 7 days a week.
Claims Support for these brands:
Front Row: Business & Personal Claims
EventPolicy: Sports, Leisure & Meetings Claims
GearPolicy: Rented Equipment Claims
BandPolicy: Band Claims
AVPolicy: AV Policy claims
StudioPolicy: Studio Policy claims
StagingPolicy: Staging Policy claims
CameraPolicy: Camera Policy claims
DjPolicy: DJ Policy claims
For all claims during regular business hours:
Call during regular business hours (8:00am to 4:30pm PST Monday- Friday) or in Vancouver; +1-604-684-9349
For all claims outside regular business hours
Call Cox Insurance Adjusters 24 hours at 604-261-3121 and an adjuster will assist you. Tell them that your broker of record is Front Row.
#1: Assess the damage. If the area is safe, take steps to secure the remaining property. Your insurance policy will generally pay the costs of temporary storage and other reasonable costs in order to reduce the chances of greater loss. Our 24 hour support will advise you with more details. This page contains our emergency contact numbers.
#2 Report. In case of a fire, accident or theft, once the situation is under control, immediately submit a claim below or call us without delay. If your claim involved a crime, we will need you to file a police report. Send us the case #, list of witnesses, and details of the event including all lost or damaged property covered under your policy.
#3: Settlement. Insurance is designed to protect your right to a proper defence and settlement. Don’t let anyone coerce you into paying fees or admitting guilt before talking to a licensed insurance broker.
We are here to help.
The Front Row Team.